Frequently Asked Questions

If you have more questions, please contact us here or email us at support@top-nutrition.co.uk

Where are your products made? 

All Top Nutrition supplements are manufactured in the UK to GMP code of practice, with third-party testing for purity and potency.

Do you offer a money back guarantee?

Yes if for any reason you are unhappy with anything we offer a 60 day no quibble money back guarantee. Just send us an email at support@top-nutrition.co.uk

How do I start a return?

Email support@top-nutrition.co.uk
with your order number and the items you’d like to return. We’ll reply with simple return instructions.

How long will my order take to arrive?

Orders are processed within 24 working hours (Mon–Fri, excluding bank holidays).

Royal Mail Tracked 48: typically 2–3 working days

DPD Next Business Day: available for £6.95
Please allow up to 5 working days after dispatch before chasing a delivery, as carrier or weather delays can occur.

How do I track my order?

You’ll receive a dispatch confirmation email with a tracking link (Royal Mail or DPD) as soon as your order leaves our warehouse. Check junk/spam if you don’t see it. Alternatively go onto the track my order page below.

Can I change my delivery address after ordering?

If you spot a mistake, contact us ASAP at support@top-nutrition.co.uk
We’ll try to update it before dispatch. (We can’t change addresses once an order has shipped.) Note: we can’t deliver to PO Boxes.

Do you ship outside the UK?

Right now we only ship within the UK.

Are your products vegan / non-GMO?

Most formulas are vegan and non GMO look for the icons and “Suitable for” line on each product page. Any exceptions will be clearly stated.

What about allergens?

We bold and clearly list allergens on every label (e.g., soya, celery). Always check the Ingredients and Allergen Advice sections on the product page and label before use.

How do subscriptions work?

Your first subscription shipment is shipped via Royal Mail Tracked 48; subsequent deliveries use Royal Mail’s 48-hour service. You can pause, skip, or cancel anytime from your account or by emailing support@top-nutrition.co.uk

 

My order arrived damaged what now?

We’re sorry! Email support@top-nutrition.co.uk
with photos and your order number. We’ll replace it free of charge right away.

How do I contact you?

Email us at support@top-nutrition.co.uk Alternatively use the link Contact us form on our website, we will respond as soon as possible.