Processing & Dispatch
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Orders placed Monday–Friday are typically processed and dispatched within 24 working hours (excludes weekends & UK bank holidays).
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Weekend orders are prepared and sent on the next working day (usually Monday).
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If there’s ever a supply delay, we’ll let you know as soon as we can.
Where We Ship & Address Accuracy
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Orders are dispatched to the delivery address entered at checkout.
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Please double-check your details—you’re responsible for providing the correct address. We can’t be liable for items shipped to an incorrect address.
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Spotted a mistake? Email us ASAP at support@top-nutrition.co.uk. We’ll do our best to amend it before your order leaves our warehouse (once dispatched, changes aren’t possible).
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We cannot deliver to PO Boxes.
Services & Estimated Timeframes (UK)
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Royal Mail Tracked 48 for one-time purchases and the first shipment of subscriptions.
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Subsequent subscription deliveries: Royal Mail 48-hour service.
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DPD Next Business Day available for £6.95.
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You’ll receive a dispatch confirmation email when your order is on its way.
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Typical arrival times: Royal Mail 2–3 working days, DPD 1–2 working days. External factors (carrier workload, weather, holidays, peak seasons) can occasionally extend these windows.
Please allow up to 5 working days after dispatch before chasing a delivery.
We’re Here to Help
If anything goes off track, we’ll work quickly with our carriers to resolve it and make sure you receive your order safely.
Questions or concerns? support@top-nutrition.co.uk
Damaged Products
We package carefully, but if something arrives damaged we’ll replace it free of charge.
Email support@top-nutrition.co.uk with your order number (photos help us speed things up) and we’ll take care of it right away.